Comments on: Surprise! Your Visa Card Collision Damage Waiver protection doesn’t cover Zipcar

By: JP Grace

JP Grace — Thu, 03 Jun 2010 12:00:26 +0000

In the end, VISA never admitted their liability. They called me back at work. I almost felt bad for the poor person that called me. That being said, he was treating me like a idiot and I was furious. He refused to admit that it was outside of VISA’s lousy policy, and never answered any of my actual questions, he just kept repeating the same scripted response. This of course only angered me more. I just wanted him to feel ashamed for work at a company that would do this to a customer.

By the end of the phone call I had lost my cool and was shouting and swearing at that asshole. My a few of my co-workers within earshot gave me a standing ovation for my performance, though it was little consolation for being responsible for the full $500.

By: Gregory Keane

Gregory Keane — Thu, 03 Jun 2010 02:28:07 +0000

and the plot thickens…

“I was most certainly charged both a “NY Passenger car rental tax: 6%” and a “NY MCT District Supplemental Rental Tax: 5%”, so VISA’s getting a call.”

I would love to hear how this turned out for you. I live in Toronto, Canada, I just parked my SAAD..i mean SAAB, and I’m considering ZIPCAR since I rarely drive as I work at home I’m thinking sharing might be best.

By: Michael Bowman

Michael Bowman — Mon, 16 Nov 2009 19:56:44 +0000

wow, I would definitely spend the time to fight that one. Sounds like a scam for the company to call it sharing and the state to consider it renting for them to get their 11%…

By: JP Grace

JP Grace — Mon, 16 Nov 2009 18:13:19 +0000

I was most certainly charged both a “NY Passenger car rental tax: 6%” and a “NY MCT District Supplemental Rental Tax: 5%”, so VISA’s getting a call.

By: JP Grace

JP Grace — Mon, 16 Nov 2009 17:59:44 +0000

Thanks for the tip Ben! I’ll check that out later today.

By: Ben Duffy

Ben Duffy — Mon, 16 Nov 2009 17:39:10 +0000

That stinks that Visa did that, total BS. What you could do if you want to appeal is see if Zipcar adds rental taxes to your bill (for example, they do here in Philly). If they do that, and the tax code for your state only calls it a rental, I would appeal it to Visa.

On the topic of Felix, when Zipcar merged with Flexcar a couple years ago, they adopted Flexcar’s $300,000 comprehensive coverage instead of Zipcar’s previous state minimums.

By: Michael Bowman

Michael Bowman — Mon, 16 Nov 2009 04:27:46 +0000

wow, that sucks JP…I wonder if any other rental companies have contracts like that which aren’t actually contracts…Almost as bad as the last place I worked telling customers there is no cost of rental service, and turning around and renting to own an instrument for the full MSRP of the instrument. The same customer could go online, put it on their new 12 month interest free card and play almost the same amount monthly and own in in a year, instead of 4.